Family Owned. Community Driven.
Pelles Heating & Cooling is now part of the Shafer’s Heating & Air Conditioning family.
To the customers who have trusted Pelles for years: thank you. We’re happy to announce that Pelles is now part of a family business that has served western Pennsylvania with promptness, integrity, and reliability since 1973.
As part of Shafer’s, we promise to keep earning your trust with reliable, customer-first service. You’ll see the same familiar technicians, doing the same great work. Only now, you get the best of both worlds: friendly, local service backed by a bigger team, so you can get help sooner, at a time that fits your schedule.
Our mission at Shafer’s is simple: treat every customer like family. We’re proud to bring that mission to Mars.
Who We Are
Mike Shafer started Shafer’s Heating & Air Conditioning in 1973, and today his son, Sean Shafer, leads the business. We serve homeowners in Kittanning, Butler, and now Mars, and we’re glad to call all three home.
Why Ownership Matters
When you call an HVAC company, do you care who owns it?
At Shafer’s, we think it matters.
Across the country, small HVAC companies are being bought up by investment firms. We aren’t one of them.
When a contractor answers to investors, the rules change. The goal is no longer keeping your furnace running. It’s hitting revenue targets. Too often, technicians are focused on sales, walking into your home with quotas in their toolbox.
Picture it. It’s the week of the holidays, and the temperature has dropped into the single digits. Your furnace stops running. The house goes quiet, and by midnight you can see your breath in the hallway.
Everyone is bundled in coats and blankets, family is arriving in two days, and you’re on the phone, worried about frozen pipes, begging someone to come out tonight.
You’re not in a position to shop around. You’re not in a position to ask questions. You just need the heat back on.
That’s when a technician more concerned with the sale than the solution can turn a repair into a replacement.
That isn’t service. That’s pressure.
What We Do Differently
At Shafer’s, we operate on a different standard.
Sometimes replacement is the right answer. Sometimes a repair is. Sometimes the best thing we can do is show you the problem, explain your options, and let you decide.
We expect our technicians to inspect thoroughly, explain honestly, and recommend solutions based on facts… not quotas.
- Here’s our promise to you:
- We will never pressure you.
- We will never scare you into a decision.
- We will always tell you the truth, even when it’s not the easiest.
What Being Family Means for You
Honest recommendations. We’re locally owned and accountable to you. The Shafer name is on every job.
Reliable service. We’re your neighbors, and we’re here when you need us.
Clear options. We’re part of this community, so we take the time to explain your choices in plain English.
Solutions that fit your home and budget. We treat you like family, so every recommendation is built around you.
Relationships that last. We stand behind our work for the life of your equipment and for generations to come.
Make Us Your First Call
Save our number now, so when something goes wrong, you know who to call.
We answer the phone. We show up. We solve the problem. We take the stress out of a breakdown and replace it with a solution and a handshake you can count on.
Investment firms answer to shareholders. We answer to our neighbors. We’re in the business of earning trust. HVAC is just how we do it.
Call Shafer’s today: 724-625-2444